BlueFaucet Privacy Policy

Last updated: Jan 1, 2025

  1. Introduction

“At BlueFaucet Inc. (‘us,’ ‘we,’ ‘our,’ or ‘BlueFaucet’), protecting your privacy is at the heart of everything we do. We are dedicated to safeguarding your personal information and providing you with clear and transparent practices. This Privacy Policy explains how BlueFaucet collects, uses, and secures your personal information through our website (www.bluefaucet.com) and mobile application. We empower you with options to manage your data and ensure compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).”

  1. Definition of “Personal Information”

“Personal Information” refers to any data that directly identifies you or can reasonably be used to identify you. This includes, but is not limited to:

  • Your name, Postal address, mail address, Birthday, Transaction records, Telephone number
  • Aggregated Data: Refers to data compiled from multiple users and summarized in a way that prevents identification of individuals. For example, analyzing transaction data across merchants to identify the most popular product categories in different regions.
  • Anonymized Data: Refers to data that has been processed to remove personal identifiers, ensuring it cannot be traced back to specific individuals. For instance, analyzing the total number of appointments booked in a specific city without linking the data to individual users.
  1. Information Collection

We collect information in the following ways:

  1. Actively Submitted Information:
    We collect information you voluntarily provide when using BlueFaucet’s services, such as entering your credit card number for payments or providing your address to schedule a carpet cleaning service.
  2. Auto-Generated Information:
    Data generated from interactions between merchants and customers on the BlueFaucet platform is automatically collected and securely stored. This includes information such as appointment schedules, receipts, and transaction records. This data may be used to enhance your experience, analyze trends, improve service quality, and manage administrative tasks.
  3. Merchant-Collected Information:
    When orders or inquiries are made through BlueFaucet, merchants may collect personal information, including your name, phone number, or address. This data is governed by the individual privacy policies of the respective merchants. BlueFaucet does not control the data collected by merchants, and users are encouraged to review the privacy policies of individual merchants.
  4. Use of Personal Information

To safeguard your privacy and security, each customer is assigned a unique Customer ID (e.g., A0001). This Customer ID is anonymized and not linked to any personal information when shared with third parties. It allows us to utilize platform data for legitimate business purposes, such as analytics, marketing, and promotional activities, while ensuring that individual users remain unidentified.

We use your personal information for the following purposes:

  • Responding to your inquiries and addressing any concerns.
  • Providing customer support to enhance your experience.
  • Remembering your preferences to deliver a more personalized and seamless experience.
  • Sending promotions or coupons tailored to your potential interests.

All analytics, marketing initiatives, and business activities are carried out in full compliance with data protection standards, ensuring that your personal information is handled with the utmost confidentiality and security.

  1. Choices and Control

We provide both customers and merchants with options to manage the personal information collected and how it is used:

For Customers:

  • Data Limitation:
    You can limit the personal information BlueFaucet collects by choosing not to enter data into forms or fields in your “My Profile” section. However, certain services may require specific information to function effectively. For example, providing an address is necessary to schedule a plumber’s visit.
  • Opt-Out Options:
    • Tracking Technologies:
      You can opt out of tracking technologies, such as cookies, by adjusting your browser or device settings. While this may limit some functionalities, it will not restrict your access to BlueFaucet’s core services.
    • Marketing Communications:
      You can opt out of receiving promotional emails or marketing messages by clicking the “unsubscribe” link in the email or by contacting us directly at privacy@bluefaucet.com.

For Merchants:

  • Data Collection and Usage:
    As a merchant, you must comply with applicable data privacy laws when collecting, using, or sharing client information. If you wish to limit the data collected or processed by BlueFaucet, please contact us at privacy@bluefaucet.com to discuss your preferences or limitations.
  • Analytics and Marketing Opt-Out:
    Merchants can request to opt out of aggregated analytics or marketing communications sent by BlueFaucet by contacting privacy@bluefaucet.com.
  • Audit Requests:
    If you would like to opt out of certain compliance audits performed by BlueFaucet, you may submit a request for review. Please note that opting out of required compliance checks may limit your access to certain BlueFaucet platform functionalities.

Indemnification:

By using the BlueFaucet platform, merchants agree to indemnify and hold harmless BlueFaucet Inc. from any claims, damages, or liabilities arising from the merchants’ collection, use, or disclosure of clients’ personal information. This includes any legal or regulatory actions resulting from non-compliance with applicable data privacy laws.

  1. Data Security and Compliance

At BlueFaucet, the security of your personal information is our top priority. We employ a comprehensive approach to safeguard your data, incorporating robust organizational, technical, and physical measures. These safeguards are designed to minimize risks and address vulnerabilities associated with internet and information technologies.

Our security practices include, but are not limited to:

  • Regular system audits and updates to protect against emerging threats.
  • Data encryption, secure access controls, and firewalls to prevent unauthorized access.
  • Staff training on data security protocols to ensure your information is handled responsibly.

We continuously assess and enhance our security measures to stay ahead of technological advancements and potential risks, maintaining the highest level of protection for your data.

In the unlikely event of a data breach, BlueFaucet is committed to:

  • Promptly notifying affected users, providing details about the breach and any potential impact.
  • Taking immediate remedial actions to secure the system and prevent further unauthorized access.
  • Complying with all applicable laws and regulations regarding breach notification and remediation.

By partnering with BlueFaucet, you can trust that safeguarding your personal information is at the core of our operations.

  1. Disclosure of Personal Information

BlueFaucet does not generally share your personal information with third parties, except for legitimate business purposes or when required by law. Whenever possible, BlueFaucet provides anonymized identifiers, such as Customer IDs, instead of sharing personal information with individuals or entities that assist us in our business activities. This approach ensures that your personal data remains protected while enabling third parties to perform necessary functions for BlueFaucet.

BlueFaucet reserves the right to disclose your personal information under the following circumstances:

  • To comply with legal obligations, including responding to authorized requests from government authorities.
  • To address matters of national security or public safety.
  • As required by applicable laws and regulations.

Users can contact Privacy@bluefaucet.com to opt-in or opt-out of any data-sharing practices not mandated by law. BlueFaucet remains committed to maintaining the confidentiality and security of your personal information.

BlueFaucet works with trusted third-party service providers, including payment processors and hosting services. These providers are contractually required to maintain strict confidentiality and use personal information only for purposes specified by BlueFaucet.

  1. Data Retention

We will only retain your personal data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need personal data, we will remove it from our systems and/or take steps to anonymize it. Personal data associated with active accounts is retained for the duration of account activity. Data from inactive accounts will be retained for one (1) year unless otherwise required by applicable law. After this period, data will be securely deleted or anonymized.

  1. Children’s Privacy

We take the privacy of children very seriously and are committed to complying with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect, use, or disclose personal information from children under 13. If you are a parent or guardian and believe that your child under the age of 13 may have provided personal information to us, you can contact us for the purposes of ensuring this information is removed from our databases.

  1. Access and Correction

You can review, update, or delete your personal information at any time. Simply visit your “My Profile” page on our platform or contact us directly at privacy@bluefaucet.com. We are committed to helping you maintain accurate and up-to-date information while respecting your privacy. We encourage parents and guardians to monitor their children’s online activities and contact us with any concerns about unauthorized data collection.

  1. Legal Compliance and Global Operations

Merchants agree to comply with all laws and indemnify us from liabilities arising from data collection or use. We also adhere to international privacy laws where applicable.

  1. Your Rights to Your Personal Data

Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations.

These rights may include:

  • Right to Access. You have the right to access your personal data in your “My Profile” page.
  • Right to Rectification. You have the right to request that we correct or update any incomplete or inaccurate personal data we hold about you.
  • Right to be Forgotten (right to erasure). You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
  • Right to Restriction of Processing. You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or if we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish us to delete it.
  • Right to Portability. You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you. You can exercise your rights by contacting privacy@bluefaucet.com or through your account settings on the ‘My Profile’ page.”
  • Right to Objection. Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.
  • Right Not to Be Discriminated. You have the right not to be denied service or have an altered experience based on having executed any of your rights.
  1. Withdrawing Consent

If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to unsubscribe from marketing messages that you receive from us. If you wish to withdraw your consent, please contact us using the information found at the bottom of this page.

  1. Updates to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. If we do so, we will notify you and update the “Last updated” date above. Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on our Services (or as otherwise indicated at the time of posting). In all cases, your continued use of the Services after the posting of a modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

  1. Complaints

If you have a complaint about this policy or any element of your personal information that we hold then please contact us below. If you are not satisfied, then you have the right to lodge a complaint with the local data protection authority. We strive to resolve any complaints promptly and fairly.

  1. California Residents

If you are a resident of California and are not satisfied with our resolution, you have the right to lodge a complaint with the California Attorney General’s Office or any other applicable regulatory authority under the California Consumer Privacy Act (CCPA). According to CCPA, California residents have specific rights regarding their personal information, and BlueFaucet is committed to respecting those rights. BlueFaucet ensures that users exercising their rights will not face reduced service quality or additional fees.

  • Right to Know and Access Information: You have the right to request that BlueFaucet disclose certain information about our collection and use of your personal information over the past 12 months.
  • Right to Delete: You have the right to request that BlueFaucet delete any of your personal information that we have collected from you, subject to certain exceptions.
  • Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.

To exercise these rights, please contact us through the methods specified in our “Contact Information” section. To lodge a complaint with the California Attorney General’s Office, you can fill out a consumer complaint form on the official website, which can be accessed at https://oag.ca.gov/contact/consumer-complaint-against-business-or-company.

By following these procedures, you can ensure that your concerns are addressed adequately, fulfilling not just our legal obligations but also our commitment to your privacy and satisfaction.

  1. Contact Information

To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, please contact us at: privacy@bluefaucet.com  

Upon receiving a verifiable request, we will respond within the time frame required by law (typically 45 days).

  1. Authorized Agents:

You may designate an authorized agent to make a request on your behalf. The agent must provide proof of authorization, and we may verify their identity directly with you.

  1. Do Not Sell My Personal Information:

We do not sell personal information to third parties. If this changes in the future, you will be notified via email or in-app message and given the option to opt-out.

  1. Updates to This Section:

We reserve the right to modify this CCPA section as necessary to ensure compliance with applicable laws and regulations.