Last updated: Mar 1, 2025

1. Introduction

At BlueFaucet Inc. (“us,” “we,” “our,” or “BlueFaucet”), protecting your privacy is a core commitment. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website (www.bluefaucet.com) and mobile application.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using our services, you consent to the practices described in this policy.

2. Definition of Personal Information

“Personal Information” refers to data that identifies or can reasonably be used to identify you. This includes:

• Identifying Information: Name, postal address, email, phone number, date of birth
• Transaction Data: Payment history, appointment schedules, receipts
• Aggregated Data: Non-personally identifiable data compiled for analytics
• Anonymized Data: Data that has been processed to remove personal identifiers

3. Information Collection

We collect information in three primary ways:

1. Actively Provided Information

You provide information when using our services, such as entering payment details or providing an address for a service request.

1. Automatically Collected Information

We collect data from interactions between merchants and customers, including transaction logs, appointment details, and engagement history.

1. Merchant-Collected Information

Merchants using BlueFaucet may collect personal information independently. BlueFaucet is not responsible for merchant-collected data; users should review the merchant’s privacy policies.

4. Use of Personal Information

We use personal information for legitimate business purposes, including:

• Responding to inquiries and providing customer support
• Customizing user experiences
• Sending promotions or tailored offers (opt-out available)
• Conducting business analytics (aggregated and anonymized where possible)

Customer information is assigned a unique, anonymized Customer ID, ensuring data shared with third parties does not directly identify you.

5. Choices and Control Over Personal Information

For Customers

• Data Limitation: You can choose not to enter optional data, but some services may be unavailable.
• Opt-Out Options:
  • Tracking Technologies: Adjust browser settings to disable cookies (some functionality may be impacted).
  • Marketing Communications: Click the “unsubscribe” link in promotional emails or contact us at privacy@bluefaucet.com.

For Merchants

• Compliance Responsibility: Merchants must adhere to data privacy laws.
• Analytics & Marketing Opt-Out: Merchants may opt out of analytics or marketing communications by contacting privacy@bluefaucet.com.
• Indemnification Clause: Merchants indemnify BlueFaucet against any claims resulting from their independent data collection practices.

6. Data Security and Compliance

We implement robust security measures to protect your personal information, including:

• Data encryption and secure access controls
• Regular system audits to address security vulnerabilities
• Employee training on data security protocols

In the event of a data breach, we will:

• Notify affected users within 72 hours (or as required by law)
• Implement remedial security measures
• Cooperate with regulatory authorities for compliance

7. Disclosure of Personal Information

We do not sell your personal information. BlueFaucet only shares data when necessary, including:

• With trusted third-party service providers (e.g., payment processors) under strict confidentiality agreements
• When legally required by government authorities
• To address matters of national security, public safety, or legal compliance

Users may opt out of non-mandatory data sharing by contacting privacy@bluefaucet.com.

8. Data Retention Policy

We retain personal data only as long as necessary:

• Active accounts: Data is retained while your account is active.
• Inactive accounts: Data is stored for one year before secure deletion or anonymization, unless legally required otherwise.

9. Children’s Privacy

We do not knowingly collect data from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA). Parents who believe their child has provided personal information can request deletion at privacy@bluefaucet.com.

10. Your Rights Over Your Personal Data

Your rights depend on your jurisdiction but may include:

• Right to Access: View the personal data we hold about you
• Right to Rectification: Request corrections to inaccurate data
• Right to Deletion (Right to be Forgotten): Request data erasure (subject to legal requirements)
• Right to Restrict Processing: Limit how your data is used
• Right to Data Portability: Request a copy of your data in a structured format
• Right to Object: Object to data processing based on legitimate interests
• Right to Non-Discrimination: Exercising your rights will not result in service denial or adverse treatment

To exercise these rights, email privacy@bluefaucet.com.

11. Withdrawing Consent

If you previously consented to data collection but wish to withdraw, contact us at privacy@bluefaucet.com. Withdrawal may impact your ability to use certain services.

12. Legal Compliance and International Data Transfers

If your data is transferred outside your home country, we use Standard Contractual Clauses (SCCs) and other safeguards to comply with global data protection laws.

13. Complaints and Regulatory Compliance

If you have a complaint, please contact us. If unresolved, you may file a complaint with your local data protection authority.

For California Residents (CCPA Compliance)

• Right to Know & Access: Request details on how we collect, use, and share personal data.
• Right to Delete: Request data deletion, subject to legal limitations.
• Right to Non-Discrimination: Exercising CCPA rights will not affect service quality.
• Authorized Agents: You may appoint an agent to act on your behalf with verified authorization.

To exercise these rights, contact privacy@bluefaucet.com or file a consumer complaint with the California Attorney General’s Office at https://oag.ca.gov/contact/consumer-complaint-against-business-or-company.

14. Contact Information

For privacy-related questions, data access requests, or complaints, contact us at: privacy@bluefaucet.com

We will respond to verifiable consumer requests within 45 days.

15. Updates to This Privacy Policy

We reserve the right to update this policy. Changes take effect upon posting. If changes affect how we handle personal data, users will be notified via email or in-app notification.

By using BlueFaucet, you acknowledge and accept this Privacy Policy.