Last updated: Mar 1, 2024

1. Introduction

At BlueFaucet Inc. (“us”, “we”, “our” or “BlueFaucet”) we value your privacy and the importance of safeguarding your data. This Privacy Policy outlines how BlueFaucet Inc. handles the personal information collected through our website, www.bluefaucet.com, and our mobile application (collectively, “BlueFaucet”). This policy applies to all users in the United States and internationally where applicable.

We work closely with merchants who use BlueFaucet’s services. While the merchants may collect and maintain their clients’ personal information, we also want to make it clear that we have certain rights to use the collected data. Please read this Privacy Policy and our User Agreement carefully to understand our practices and your options.

2. Definition of “Personal Information”

“Personal Information” refers to any data that directly identifies you or can reasonably be used to identify you. This information may include, but is not limited to, your name, postal address, email address, and telephone number.

3. Information Collection

We collect information in the following ways:

1. Actively Submitted Information: We collect information that you voluntarily provide when you use BlueFaucet’s services, such as joining a merchant’s membership, contacting customer service, or responding to surveys.
2. Passively Collected Information: We employ passive data collection technologies to gather unidentifiable information about your interactions with BlueFaucet. We may use this data to enhance your experience, analyze trends, and perform general administrative tasks.
3. Merchant-Collected Information: When transactions or inquiries are made through BlueFaucet, the merchants may collect personal information. The data collected by merchants is governed by their individual privacy policies, but BlueFaucet retains the rights to use this data for analytics, marketing, and other business-related purposes.
4. Use of Personal Information

We use your personal information to respond to your inquiries, provide customer support, and remember your preferences. We may also use this information for business purposes such as analytics, marketing, or other promotional activities.

5. Choices and Control

You have options to control the personal information we collect:

• Data Limitation: You may limit the amount and type of personal information that BlueFaucet receives about you by choosing not to enter any personal information into forms or data fields on BlueFaucet. However, some services may only be provided to you if you provide us with appropriate personal information.
• Opt-Out: You can opt-out from tracking technologies through your browser settings.

If you are a merchant partnering with BlueFaucet, you agree to comply with all applicable laws and regulations concerning the collection, use, and protection of clients’ personal information. You further agree to use clients’ personal information only for the purposes explicitly permitted by the applicable laws and in accordance with your own privacy policy. BlueFaucet may audit your compliance with these requirements to ensure the privacy and security of clients’ personal information.

By using BlueFaucet’s platform, merchants agree to indemnify and hold harmless BlueFaucet Inc. from any claims, damages, or liabilities arising from the merchants’ collection, use, or disclosure of clients’ personal information.

6. Data Security and Compliance

The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. BlueFaucet cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to BlueFaucet, you must weigh both the benefits and the risks.

We also expect our partnered merchants to comply with all applicable laws and regulations. However, BlueFaucet does not control or have access to the personal information collected and maintained by merchants. Therefore, clients are encouraged to review the merchants’ privacy policies to understand how their personal information will be used, stored, and protected.

7. Disclosure of Personal Information

As a general rule, BlueFaucet does not generally share your personal information with third parties, except for legitimate business purposes or as required by law. You will be given the opportunity to opt-in or opt-out of such sharing. If BlueFaucet provides your personal information to individuals and entities that assist us with our business activities, it is BlueFaucet’s practice to require those individuals and entities to keep your personal information confidential and to use your personal information only to perform functions for BlueFaucet. BlueFaucet reserves the right to disclose your personal information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required by law.

8. Data Retention

We will only retain your personal data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need personal data, we will remove it from our systems and/or take steps to anonymize it.

9. Children’s Privacy

We take the privacy of children very seriously and are committed to complying with the Children’s Online Privacy Protection Act (COPPA).We do not knowingly collect, use, or disclose personal information from children under 13. If you are a parent or guardian and believe that your child under the age of 13 may have provided personal information to us, you can contact us for the purposes of ensuring this information is removed from our databases.

10. Access and Correction

You can request to amend or delete your personal information by contacting us through the methods specified below.

11. Legal Compliance and Global Operations

Merchants agree to comply with all laws and indemnify us from liabilities arising from data collection or use. We also adhere to international privacy laws where applicable.

12. Your Rights to Your Personal Data

Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations.

These rights may include :

• Right to Access. You have the right to request a copy of the personal data we are processing about you.
• Right to Rectification. You have the right to have incomplete or inaccurate personal data that we process about you rectified.
• Right to be Forgotten (right to erasure). You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
• Right to Restriction of Processing. You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or if we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish us to delete it.
• Right to Portability. You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you or the third party that subscribes to our services.
• Right to Objection. Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.
• Right Not to Be Discriminated. You have the right not to be denied service or have an altered experience based on having executed any of your rights.

13. Withdrawing Consent

If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to unsubscribe from marketing messages that you receive from us. If you wish to withdraw your consent, please contact us using the information found at the bottom of this page.

14. How to Exercise Your Rights

You can make a request to exercise any of these rights in relation to your personal data by sending the request to our privacy team by using the contact details below. For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.

15. Updates to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. If we do so, we will notify you and update the “Last updated” date above. Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on our Services (or as otherwise indicated at the time of posting). In all cases, your continued use of the Services after the posting of a modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

16. Complaints

If you have a complaint about this policy or any element of your personal information that we hold then please contact us below. If you are not satisfied, then you have the right to lodge a complaint with the local data protection authority. We strive to resolve any complaints promptly and fairly.

17. California Residents

If you are a resident of California and are not satisfied with our resolution, you have the right to lodge a complaint with the California Attorney General’s Office or any other applicable regulatory authority under the California Consumer Privacy Act (CCPA). According to CCPA, California residents have specific rights regarding their personal information, and BlueFaucet is committed to respecting those rights.

• Right to Know and Access Information: You have the right to request that BlueFaucet disclose certain information about our collection and use of your personal information over the past 12 months.
• Right to Delete: You have the right to request that BlueFaucet delete any of your personal information that we have collected from you, subject to certain exceptions.
• Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.

To exercise these rights, please contact us through the methods specified in our “Contact Information” section. To lodge a complaint with the California Attorney General’s Office, you can fill out a consumer complaint form on the official website, which can be accessed at https://oag.ca.gov/contact/consumer-complaint-against-business-or-company.

By following these procedures, you can ensure that your concerns are addressed adequately, fulfilling not just our legal obligations but also our commitment to your privacy and satisfaction.

18. Contact Information

To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, please contact us at: privacy@bluefaucet.com