Frequently Asked Questions About BlueFaucet
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Yes. You can customize your working calendar so customers can only book slots during your actual available hours.
Yes. We offer a 30-day free trial with no credit card required. If you have fewer than 50 customers, your account stays completely free even after the trial ends.
Our Standard plan is $35/month (minimum 3-month commitment). You can save more by choosing a 6 or 12-month tier, which both include free employee accounts.
All paid plans are non-refundable. You can cancel anytime and keep full access to premium features until your current billing cycle ends.
On your end date, your account automatically downgrades to the Free tier, which has a strict limit of 50 members. You have a 7-day grace period to re-subscribe before members over the 50-profile limit are permanently deleted. This data cannot be restored once deleted.
Important Data Warning: Any members exceeding the 50-profile limit will be permanently deleted. This data cannot be restored if you re-subscribe later.
Subscriptions are paid via ACH bank transfer, processed securely through Stripe. Credit and debit cards are available for customer-facing payments.
There are three simple ways to invite customers to join your membership:
- In-Person (QR Code): Let walk-in customers scan your unique QR Code.
- Create Invoice: When taking a phone order, add their phone/email. The system auto-invites them if they aren't a member yet.
- Direct Email: Send an invite directly from your dashboard using their email and phone. Track their signup status on your Customers page.
Pro Tip: Set up a Welcome Coupon! A quick discount is the best incentive to get them to join.
The phone number acts as a unique account identifier to verify user permission. It prevents duplicate accounts, keeps your list clean, and protects against spam.
Yes. All data is fully encrypted in transit and at rest, and stored securely on trusted, enterprise-grade cloud infrastructure.
No. Your customer list is strictly private and belongs entirely to you. We never sell your customer data. We may share aggregated, de-identified data with trusted service providers under strict confidentiality obligations.
Your data is hosted on secure, industry-standard cloud servers featuring strict security protocols and automatic data redundancy.
It is your centralized database of customer order histories and digital receipts. BlueFaucet securely stores this data and analyzes behavior to help you find the best time to market to them.
No. BlueFaucet operates on a strict opt-in model to ensure legal compliance (CAN-SPAM, TCPA) and high email delivery rates. Customers must explicitly agree to join your membership using your invitation links or QR code.
Note: There are also no automated bulk export tools — data must be retrieved manually via the dashboard.
We adhere strictly to global privacy standards and fully support customer data-rights requests, keeping your small business secure and legally compliant.
Yes, our transaction fees include Stripe's processing charges. Your rate depends on your account tier:
- Paid Subscribers: 2.9% + $0.80 per transaction
- Free Tier (Non-Subscribers): 3.5% + $0.80 per transaction
- Dispute Handling: $15.00 per case
Connecting a Stripe account allows you to securely accept card payments from anywhere and skip manual counter checkouts.
Payouts typically arrive in your bank account within 2–3 business days.
Yes. If eligible, you can enable Instant Payouts directly inside Stripe for an additional processing fee.
You can view your payout history and current balances in your BlueFaucet dashboard under Settings > Payouts, and in your Stripe Dashboard.
Open the Refund Request on your home page, review the details, and click approve. BlueFaucet will automatically trigger the refund through Stripe back to the customer's original card.
Stripe will notify you immediately. You can submit the digital receipts automatically generated by BlueFaucet as evidence directly inside your Stripe dashboard for the card issuer to review.
When setting up your profile, you have full control over how customers book your time:
- Capacity per hour: Set the maximum number of customers per time slot (e.g., 4). The system automatically blocks that slot once it reaches capacity.
- Auto-Accept: Customers can book open slots directly onto your working calendar without needing your manual approval.
- Need Confirmation: Every new appointment request will be held for your personal approval.
- Auto-Refuse: The system will automatically block booking attempts from any user you have placed on your "Blocked" customer list.
It defaults to your store address. If you offer mobile or on-site services, select "Customer Location." The platform will prompt customers to enter their address during checkout, which then appears on your Order Details.
When a job is done, click "Done" on the Order Details page. BlueFaucet instantly sends an electronic invoice to the customer. Once they click "Pay Now," the payment processes via Stripe and the receipt saves to both of your accounts under the "Completed" tab.
Yes! Visit your Sales page and click Invite Sales. You will earn a $5 bonus every time a friend you referred generates $60 in commission. Note that all commissions are subject to the $100 minimum withdrawal threshold.
Payout typically takes 30 days after a merchant becomes a paid subscriber. Because of the initial 30-day free trial, total time from the invite to your payout can take up to 60 days.
Note: Commissions are only withdrawable once your balance reaches $100.
You can track all activity inside your Sales Dashboard under "Merchant Status" and "Salesperson Status," or view your earnings split by "Merchant Referral Commission" and "Sales Introduction Bonus."
The fastest way is to share your personal QR Code or invitation link. Your fans can scan it to instantly join your sales team.
Go to your Sales Dashboard and look at your "Remaining Balance." Enter the amount you want to cash out and click "Withdraw." The funds route directly into your connected Stripe account.
Note: The minimum withdrawal threshold is $100.
Yes. To ensure secure and timely payments, we use Stripe to process all referral fees.
Yes. Referral fee income is taxable. BlueFaucet requires a completed W-9 before processing any commission withdrawals. Your banking details are stored securely by Stripe; BlueFaucet does not store this private data on our servers.
Absolutely. Stripe handles and stores all sensitive personal information, including your banking details. BlueFaucet requires a W-9 for tax compliance but does not store sensitive personal data on our servers.
No. Creating a customer account is completely free.
If you are invited by a merchant, click the invitation link or scan the QR code provided by the BlueFaucet merchant, enter your name and contact info, and you're all set!
- Save Time: View merchant schedules and book appointments or place orders directly through the platform — no phone calls required.
- Save Money: Never miss a deal again. All active promotions and exclusive coupons from your favorite stores are delivered straight to your personal Coupon Box.
- Simplify Your Records: Access all order histories and digital receipts in one place for fast, paperless refunds.
- Earn Rewards: Join our Sales Referral Program and earn $60 when a merchant you refer becomes a paid subscriber.
No. Downloading the app is entirely optional. You can access all BlueFaucet features directly through any mobile web browser.
Your phone number serves as your unique Account Identifier. It allows merchants to securely recognize your membership and apply your rewards without mixing up your profile.
All rewards are saved quietly to your personal Coupon Box inside your account. We never send spammy, unsolicited emails or SMS alerts.
When checkout begins, BlueFaucet automatically displays your available coupons from that merchant. Click on the one you want to apply, and the discount will instantly reflect in your Order Details.
The merchant will manually adjust the free item's price on your digital bill. These updates will show in bold font on your invoice.
Note: To satisfy basic database rules, free items will display a token value of $0.01 instead of $0.00.
Locate your digital receipt and click "Apply for Refund." Select the items you want refunded and hit "Submit." Once the merchant approves, the funds automatically route back to your original payment card via Stripe.
Note: If you paid cash, you must collect your refund directly from the merchant.
Once approved by the merchant, it typically takes 5–10 business days to appear on your bank statement, depending on your bank's processing speeds.
No. Refunds are approved by the merchant and processed by Stripe. Chargebacks are handled by Stripe on behalf of the card issuer. BlueFaucet provides the technology connecting you with local businesses but does not handle transaction funds.
Take advantage of a great business opportunity! Join our Sales Referral Program right from your profile, send your favorite store a 30-day free trial link, and claim a $60 referral fee when they become a subscriber.
It is a one-time discount automatically delivered to new users right when they sign up. It is the most effective tool to incentivize customers to join your membership list.
It is an AI-driven tool. Once enabled, the platform automatically analyzes individual customer purchase patterns to predict when they are due for a return visit and sends an invite ahead of time.
You can run up to 10 active campaigns (like Buy & Get or standard discounts) at a time, with a minimum 30-day run time.
- Design the Offer: Choose your coupon type and dates.
- Select Target: Set your specific customer criteria.
- Enable Auto-Send: The system scans your data daily and auto-delivers the coupon the moment a customer meets your criteria.
- Auto-Send: A rule-based tool where you set exact conditions (e.g., "has not returned in 30 days") to trigger a coupon.
- Auto-Invite: A fully automated AI feature that independently predicts individual return dates and reaches out with zero manual setup.
For recurring services, set a rule like "Customer has not returned within X days." Once you complete a job and issue a BlueFaucet receipt, the system starts a countdown. If they don't return within that timeframe, the chosen offer is sent automatically.
Yes. You can assign your customers to different tiers (such as Normal, VIP, or Blocked) to help you send highly targeted, personalized offers and manage your schedule effectively.
Go to Payment Setup > Stripe Setup in your BlueFaucet dashboard and follow the prompts. The setup is seamless and takes just a few minutes.
To verify your business, Stripe requires your business name, bank account details, a tax ID (or SSN), and a government-issued ID. Occasionally, Stripe may ask for additional documents to meet financial compliance rules.
All major credit cards and debit cards are fully supported.
Yes. You can securely update your connected bank account and payout details at any time directly from your Stripe dashboard.
Please check your Spam, Junk, or Promotions folders. You can also search your inbox for "BlueFaucet" or the name of the specific merchant who invited you.
Try opening the link in a different mobile browser (like Chrome or Safari) or copy and paste the link directly into your address bar. Disabling VPNs or ad-blockers can also help. If the link has expired, please request a new one from the business.
BlueFaucet is fully mobile-responsive. If the layout appears off, try updating your browser or clearing your cache. If the issue persists, please send a screenshot to our support team.
Yes. BlueFaucet is fully accessible on iOS and Android mobile browsers, as well as Windows and macOS desktop platforms.
Yes! We provide built-in tutorials, quick videos, and live demos directly within the platform to help you get started right away.
Simply tap "Forgot password" on the login page to receive a reset link via email.
The target customers are small merchants who have none to five employees and count on repeating customers to sustain their business.
You earn $60 for each new paid subscriber you refer, plus $5 each time a salesperson you recruited earns a $60 commission.
Commissions are recorded upon successful payment settlement but are subject to a 30-day holding period before becoming eligible for withdrawal. This period allows for the validation of the subscription and protection against early disputes.
No. Commissions are one-time payments earned when a referred merchant completes their first paid subscription.
No, there is no limit. You can refer as many merchants as you like.
No. There is no cap on total earnings.
No minimum sales requirement. However, commissions are only withdrawable once your balance reaches $100.
You can track all activity inside your Sales Dashboard under "Merchant Status" and "Salesperson Status," or view your earnings split by "Merchant Referral Commission" and "Sales Introduction Bonus."
You can share your personal QR Code or invitation link. Merchants can scan it to instantly start a free trial.
Visit your Sales page from your BlueFaucet account, complete the registration form, submit a W-9, and connect your Stripe account for payouts.
Your referral link and QR code are available on your Sales Dashboard. Share them via social media, email, or in-person.
Go to your Sales Dashboard, click "Withdraw" under your Remaining Balance. The minimum withdrawal threshold is $100. Funds route directly to your connected Stripe account.
